Terms of service

Effective Date: 1st June 2026

Welcome to MasterSeam™, a brand owned and operated by Eira Enterprise. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. General

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use this website.

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

2. Products

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However, we do not guarantee that all information is completely error-free. We reserve the right to correct any errors or inaccuracies at any time.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized activity.

Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been packed or shipped, it cannot be cancelled.

If a cancellation request is approved before dispatch, MasterSeam™ reserves the right to deduct any applicable payment gateway charges, transaction fees, or other processing costs before issuing a refund, where permitted by law.

If an order has already been dispatched, customers must follow our Return & Refund Policy after receiving the product.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, customs duties, or import fees may apply depending on your shipping destination.

5. Payment

We accept secure payments through our approved payment partners, including Razorpay and PayPal.

Your payment information is processed securely. We do not store your payment card details.

6. Shipping

Shipping times provided are estimated and may vary due to courier delays, customs clearance, weather conditions, or other circumstances beyond our control.

International customers are responsible for any customs duties, import taxes, or local government charges.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Please review that policy before requesting a return.

8. Intellectual Property

All content on this website, including logos, product names, images, graphics, videos, text, and designs, is the intellectual property of MasterSeam™ and Eira Enterprise.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Limitation of Liability

MasterSeam™ shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the product purchased.

10. Warranty

Products are covered only by any warranty specifically mentioned on the product page.

Damage resulting from misuse, accidents, improper storage, unauthorized modifications, or normal wear and tear is not covered.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Palghar, Maharashtra, India.

13. Contact Information

Eira Enterprise (MasterSeam™)

Email: MasterSeamIndia@gmail.com

Phone: +91 84828 75594

Business Address: F-304, Suratwala Complex, Kacheri Road, Zenda Bazar, Vasai West, Palghar, Maharashtra, India 401201.